Return and Refund Policy

Store: foxbrospigglywigglym
Website: https://foxbrospigglywigglym.shop
Last updated: September 27, 2026

At foxbrospigglywigglym, we want every order to arrive the way you expected. If something isn’t right, this policy explains how eligible returns, refunds, and problem items are handled.

Return request window

A change-of-mind return must be requested within 30 days after delivery. Email support@foxbrospigglywigglym.shop first and include the order number, item name, quantity, condition, and reason. We will confirm whether the return is authorized and provide return instructions.

Condition requirements

A voluntary return should be new, unused, complete, and in original resalable packaging with labels, inserts, and accessories. Please protect the item during return shipping. Some categories are not eligible for change-of-mind returns, including personalized items, perishables, opened hygiene-sensitive goods, gift cards, and clearly marked final-sale merchandise.

Return destination

The return destination is provided after we authorize your return. Our published mailing address is not a returns warehouse; please do not send anything without written confirmation.

Return shipping costs

For an approved change-of-mind return, the customer pays reasonable, trackable return postage. We do not charge a restocking fee. Original or upgraded outbound shipping is only refundable when required by the order terms or applicable law.

Damaged, defective, or incorrect items

If a product arrives damaged, defective, unsafe, expired, incorrect, or materially different from its description, contact us promptly. Stop using any unsafe item and keep the product, packaging, shipping label, and any relevant batch or serial markings. We may request photographs or other reasonable evidence. For a confirmed merchant or product fault, we arrange or reimburse reasonable return shipping and provide an appropriate repair, replacement, price adjustment, or refund.

Refund timing

After an authorized return arrives, we inspect it and let the customer know the result. An approved refund is issued to the original payment method within 14 days after the return is received and inspected. Banks, card issuers, and wallet providers may take additional time to post the credit.

Exchanges and cancellations

We do not guarantee direct exchanges. An eligible item can usually be returned and a separate order placed, or we may offer a replacement for a confirmed problem when stock allows. Cancellation requests should be sent immediately, though an order cannot always be cancelled after processing or dispatch begins.

Contact

Questions can be sent to support@foxbrospigglywigglym.shop or by phone at +1 504-394-6018.

Nothing in this policy limits any consumer right that cannot lawfully be waived.